Frequently Asked Questions

  • How can we trust your company?


    We are a fully registered exporting company by the Japanese Export registration authorities. Moreover, we do have a physical presence in a number of countries which include Tanzania, Uganda, Zambia, Botswana, Zimbabwe, and Mozambique, and we are looking to expand even further.


    Apart from where we are present, we also serve plenty of customers all over Africa, the Middle East, and the Caribbean. Thanks to the support of our customers, we are growing each day and have a huge clientele.


    Where we can locate you?



    Our head office is in Japan and our address is:
    Chikumazawa Higashi 9-6, Miyoshi-Machi, Iruma-Gun, Saitama-Ken Japan


    You can also locate us in one of the following countries: Tanzania, Uganda, Zambia, Botswana, Zimbabwe, and Mozambique.


    Where do you have physical stock?



    Wherever we have our physical presence, we have physical stock of tractors and implements available as well. This again includes Tanzania, Uganda, Zambia, Botswana, Zimbabwe, and Mozambique.



    What would be the condition of used tractors or implement?


    Our used tractors are always in great working condition as they are thoroughly inspected and reconditioned before being put on sale or shipped. The implements are all brand new.


    How can I place an order from your website?



    Placing an order at Tractor Provider is easy. Once you visit our website, find the tractor you need and place an inquiry against it, or, get to the inquiry section and leave us a message there with name, country, and phone number, and our Sales Representatives will get in touch with you at the earliest. You can also e-mail us directly at [email protected], or join us on live chat for instantaneous answers.



    How can I make the payment?



    Payment is made via telegraphic transfer through the bank against the pro forma invoice sent to you.


    Payment may also be made in cash at our regional offices for the customers in those countries where we have our offices.


    What currencies and modes of payment you accept?



    We accept payments in US$, whereas we accept local currencies in those countries where we have our offices.



    What is the difference between FOB and CIF prices?



    FOB is the price of the tractor/ implement with no shipment costs.


    CIF includes the unit cost + marine insurance + Freight/ Shipment charges to your destination port.


    Are clearing charges are included in CIF prices?



    The CIF charges do not include the port clearance costs. These are paid once the unit arrives at the respective port of the destination. If you opt that we clear your tractor on your behalf, then port clearance charges will be quoted separately from the CIF (only for those regions where we have our presence.)



    How much time do you take to deliver the tractor?



    It takes approximately 2-3 weeks for the tractor to arrive at your desired port of delivery once shipped. The entire process from the time of payment takes approximately 3-4 weeks. However, these are the average timings, and we wish to emphasize that the exact duration depends on how far the port of destination is.